Field Service Dispatcher

The Reynolds and Reynolds Company
Job Description

As a Field Service Dispatcher, you would be responsible for dispatching Reynolds and Reynolds Field Service Technicians to customer sites when system problems occur. You will handle a high volume of calls from customers, technicians, and other Reynolds and Reynolds personnel who are reporting hardware problems with customer-owned equipment. In addition to that, you will also take parts and supply orders for all of our affiliate companies. This full time position will also have ongoing departmental projects that could include duties such as scanning and filing important customer paperwork and auditing of parts and equipment orders.

All Dispatchers have paid, on-call responsibilities after normal business hours. On-call duty is approximately one week per month.


  • Ability to work Monday-Friday, 10:00am-7:00pm
  • High School diploma
  • Excellent verbal communication skills
  • Friendly, positive and at least somewhat outgoing. Able to interact well with others in person and over the phone.
  • Detail oriented and ability to multi-task
  • Bilingual is a plus
  • Experience with Microsoft Word and Excel
  • Ability to be on an on-call rotation

TO APPLY:  Submit your resume to or visit our website at to learn more.


We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical, dental, vision, and life insurance
  • 401k with 100% matching up to 6% of compensation
  • Referral bonuses with the opportunity to earn up to $7,000 per hire
  • Paid holidays, vacation and sick days
  • Professional development and training through Reynolds University
  • Free on-site fitness center with a cardiovascular fitness area, weight room, locker and shower facilities
  • On-site medical clinic staffed by a Nurse Practitioner
  • Company-sponsored events and sports leagues including: company picnic, softball, volleyball, bowling, and more!
  • Gourmet cafeteria, open for breakfast and lunch, that features a salad bar and a variety of made-to-order cuisine options
  • Opportunities to participate in charitable endeavors, such as our annual toy drive, participation in the Reynolds Associate Foundation, company sponsorship in local charity 5k Run/Walks, and other volunteer opportunities


Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates.  We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.


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