Part-time Call Quality Analyst

The Reynolds and Reynolds Company
Job Description
$11.00 PER HOUR | CAN WORK UP TO 29 HOURS PER WEEK

POSITION DESCRIPTION:

As a part-time Call Quality Analyst, you will be responsible for making outbound phone calls on behalf of dealership customers to conduct surveys, provide appointment reminders, schedule appointments and discuss customer satisfaction issues. These services assist dealerships with improving their customer satisfaction ratings.


REQUIREMENTS: 
  • Basic PC skills
  • Good communication skills
  • Desire to work with customers over the phone 
  • Desire to work in a team environment
  • Bilingual applicants are a plus, but not required


TO APPLY:  Submit your resume to careers@reyrey.com or visit our website at www.reyrey.com/careers to learn more.


BENEFITS:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: 
  • Referral bonuses with the opportunity to earn up to $7,000 per hire
  • Free on-site fitness center with a cardiovascular fitness area, weight room, locker and shower facilities
  • On-site medical clinic staffed by a Nurse Practitioner 
  • Company-sponsored events and sports leagues including: company picnic, softball, volleyball, bowling, and more! 
  • Gourmet cafeteria, open for breakfast and lunch, that features a salad bar and a variety of made-to-order cuisine options
  • Opportunities to participate in charitable endeavors, such as our annual toy drive, participation in the Reynolds Associate Foundation, company sponsorship in local charity 5k Run/Walks, and other volunteer opportunities 


ABOUT OUR COMPANY: 

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates.  We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth. 
 
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.
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