DUTIES

• Manages product flow through the RMA/Accessory area, organizing and prioritizing work based on daily picking tickets and production schedules. Daily intake, verification, routing, tracking, monitoring, and shipment of returned products. Coordinates inventory and movement of parts from the warehouse to complete batches. Assist in selecting supplies, inspects products for defects, assembles items, and maintains quality standards.
• Handles all returned products: verifies warranty, matches RMAs, determines repair/replacement actions, communicates with Warranty contact, and notifies customers of estimated shipping dates. Pulls components to repair or complete shipments, packages products to current standards, enters shipping information, and coordinates shipment processing.
• Acts as the logistics primary contact for freight quotes and questions, reviews documents for special requirements, researches discrepancies, selects shipping methods and carriers, creates and audits packing lists and BOLs, schedules shipments, processes freight claims, and maintains QMS and company databases. Conducts analyses and monthly reports, approves invoices, and forwards them to accounting.
• Lead efforts in process improvement projects aimed at enhancing efficiency across logistics functions such as shipping & receiving, order fulfillment, and materials management.
• Manage 3PL (third-party logistics) providers including NVOCC (Non-Vessel Operating Common Carrier) freight forwarding companies to ensure timely delivery and cost-effective transportation solutions.
• Collaborates across departments to ensure accuracy and timely processing, supports outside sales reps and customers, maintains expert knowledge of products and internal systems, and contributes to process improvements. Assists in closing procedures and audits, cross-trains in other roles as needed, and completes special projects as assigned.

• Performs a range of unskilled, semi-skilled, and skilled tasks to keep all tasks and deadlines running smoothly to completion. Receives cross-training in all facets of department and an understanding of related-connected departments. Functions as a versatile and unified team member, rotating between different roles within the company as needed, taking on additional duties or responsibilities as required.

• Reads and interprets supervisor instructions, emails, phone calls, SOPs, guidelines, and instructions to determine which tasks need to be completed and in which order. Locates and verify resources to complete tasks and meet deadlines.
• Collaborate and build strong relationships with external and internal teams (vendors, suppliers, customers) to meet and support the needs of Neutral Posture, your role, and department.
• Consistently reviews future tasks and in-progress to ensure compliance with established procedures and current standards of excellence.
• Follows proper procedures, ensures all items are accurate, and pays close attention to creating complete and high-quality output.
• Maintain an expert level of knowledge of your department, your role, and our ever-evolving product, service offering and internal systems.
• Maintain a smooth workflow by proactively noticing potential bottlenecks and researching/ implementing resolutions.
• Avoid delays in providing information to department/team and outside persons and lost time by consistently prioritizing quality and safety in every task.
• Contributes to team initiatives, including the creation of knowledge, systems, and efficiency of Neutral Posture.
• Focus on completing and supporting job duties and all active areas of the process and understanding both upstream and downstream responsibilities.
• Eliminate non-value-added activities, maintaining high productivity during the entire workday.
• Follow all guidelines relevant to your work area, including quantity and quality standards, and promptly report any discrepancies to your supervisor with clear details.

PREFERRED QUALIFICATIONS AND SKILLSET

• Prior experience in manufacturing or commercial furniture is preferred.
• Demonstrates strong numerical aptitude.
• Maintains productivity aligned with departmental objectives and deadlines.
• Works independently, emphasizing accuracy, attention to detail, and efficiency.
• Complies with specific written and verbal instructions in English, including SOPs, emails, safety guidelines, and company procedures.
• Consistently maintains accuracy, organization, attention to detail, efficiency, and flexibility, adept at coordinating shifting priorities and meeting deadlines.
• Displays a proactive attitude toward accepting additional responsibilities as needed.
• Shows analytical ability, teamwork, sound judgment, collaboration, relationship-building, adaptability in high-volume settings, and negotiation skills—key attributes for this position.
• Utilizes strong communication and problem-solving skills across written, verbal, & interpersonal formats.
• Approaches research, information exchange, and solution development intuitively. Engages company databases, email, internet, phone, and consults appropriate internal and external personnel for collaborative resolutions.
• Comfortable interacting professionally with colleagues at all levels and departments.
• Committed to ongoing skill development, personal growth, continuous learning, and process improvement.
• Maintains a strong work ethic & exemplary attendance.
• Professional behavior is essential; reliability and punctuality are vital per company attendance policies and the timely completion of assigned tasks.
• Willingness to take on additional duties or responsibilities as required.
• Expected to commute to Bryan, TX daily, Monday through Friday, in a timely manner.

EQUIPMENT EXPERIENCE

• MS Office Suite (Word, Excel, Outlook), Windows PC, Macola Software (preferred)
• General Office Equipment & Machines (Phone, fax, scanner, copier, computer, printer, webcam, etc.)
• Word processing, spreadsheet, and database skills to prepare correspondence, reports, forms, materials, etc. with speed and accuracy, including the willingness to learn and use new computer programs/applications.
• Hand tools

WHAT NEUTRAL POSTURE PROVIDES ITS TEAM MEMBERS